Peniche & Associates - Products & Services

Search Peniche & Associates for: 202 NE 181^st Ave., Suite C Portland, OR. 97230 Phone: 503.666.8538 Contact Us

	Our Philosophy: A Patient Becomes A Patient Years Before That Initial Call Is Made. We want to partner with you and your staff to give you proven internal marketing techniques that will create loyal patients and outstanding referrals, which will generate extraordinary profits in your practice.
	Practice Management Consultants - Specializing In Case Acceptance Just think, the best years of your practice are yet to come! It is our goal to be the best thing that has happened to your business since braces, and we can say with certainty that our clients always come out on top! With over 15 years of experience in offices just like yours, Peniche & Associates knows the processes that will make your practice prosper. Thank you for giving us the opportunity to transform your practice and teach you how to maintain magnificence in orthodontics. Our training will focus on three key areas that are instrumental in reshaping your practice: Case Acceptance...creating an atmosphere about meeting needs, not money Marketing...it's about being the best part of your patient's day Practice Development...energizing and empowering your staff Credit Management...using intelligent financial arrangements as a marketing tool Scheduling...working smarter not harder Case Acceptance What are your practice goals? How are you striving to increase performance and profitability in your office? Are you working longer hours or charging higher fees? Peniche & Associates wants to help you work smarter, not harder by focusing on increasing Case Acceptance. Our goal for your practice is 85%, and we can help you achieve this through the implementation of proven scripts and techniques. We challenge you to give us a try and see the difference in your practice! Your staff will be trained in: Extraordinary verbal skills – how to excite patients and sweep them off their feet with proven scripting in regard to the New Patient Phone Call, Confirmation Call, Meet & Greet, Treatment and Financial Presentations. Becoming an extension of you, the doctor, by learning how and when to ask for referrals, getting involved in school and community programs and providing patients with pertinent and convincing information regarding their treatment Turning problem patients into opportunities, delivering consistent results throughout treatment, keeping children too young to start enrolled in your practice and re-enrolling pending and will-call-back patients Remember, it’s all about creating an atmosphere of service where the focus is on meeting needs rather than making money. However, you’ll find that when you please people, profits aren’t far behind! Increasing Case Acceptance is a direct result of your attitude of service. By creating loyal patients and generating excellent referrals, your business will grow and prosper. For more information on our Case Acceptance services, email us info@leeannpenicheandassociates.com or call us at (503) 666-8538. We look forward to serving you! Back to Top Marketing You’re doing everything right. You have a spectacular schedule, excellent scripting and a stellar staff that is trained and raring to go. So where are all the new patients? How can you get them through the door to experience all you have to offer? The answer is Marketing. Plain and simple. It’s all about creative selling. No matter how superior your products and services, without marketing, you’re preaching to an empty choir loft. In order to truly make your practice successful you’ve got to sing out your praises in the media. This doesn’t necessarily mean you need to run a newspaper ad or sign up for a local TV slot. Marketing your practice can be as simple as a statement stuffer or letter to your current patient database. It could be planning a party for your referring dentists or participating in a community-sponsored event or charity function. And whatever you choose to do, Peniche & Associates can help! We are a Mecca of great practice marketing ideas from letters and statement stuffers to postcards, flyers and elaborate events. We have even created a Marketing Calendar with special dates and ideas intended to light a spark in great minds like yours! We have a plethora of marketing choices tailored to meet your individual practice needs. So if you need a little push in the right direction when it comes to creatively selling your practice, we’d love to offer suggestions. But ultimately, it’s up to you. You can make all the difference in your practice with just a little effort and a lot of enthusiasm. Make Marketing a priority and see what happens! For more information on our Marketing services, email us info@leeannpenicheandassociates.com or call us at (503) 666-8538. We look forward to serving you! Back to Top Practice Development Create the kind of atmosphere that will spark success and ensure an energetic an inspired team! After all, when your team is happy and the working environment is healthy, it creates rewards for you, your patients and each member of your staff. Everyone reaps the benefits of a successful practice. That’s why we encourage activities and systems that support success such as goal-setting, games, planning meetings, staff retreats and bonus systems. It’s all about planning ahead and creating an environment that fosters growth and performance. It’s embracing an attitude of service and empowerment that encourages each team member to give 100% effort. That’s when you’ll start to see results in all areas of your practice, from case acceptance to marketing to credit management. Success in these areas is dependent on the commitment and teamwork of your entire staff. Practice development is truly team development, bringing you closer to each other and closer to your practice goals! We look forward to being a part of your practice-building experience. For more information on our Practice Development services, email us info@leeannpenicheandassociates.com or call us at (503) 666-8538. We look forward to serving you! Back to Top Credit Management Here’s where managing your practice can get tough. Money is often a taboo topic, but one that cannot be avoided when running a successful business. You must talk to your patients about their accounts in a way that’s friendly and non-threatening. Setting up appropriate financial arrangements is key to a successful patient-practice relationship. Peniche & Associates will guide you through proven systems designed to negotiate healthy financial arrangements and ensure that agreements are met and managed properly. At Peniche & Associates, our goal is to make credit management a marketing tool. We want patients to want to pay you for the excellent services you provide. Your financial relationship starts with the arrangements set at the beginning of a patient’s treatment. When you make an appropriate arrangement, the chance of delinquency is greatly reduced. And don’t forget the importance of consistency when using any collection system. It is up to you to educate your patients that you will support their agreement with your office. We look forward to helping you learn the financial scripting necessary to discuss credit and collections in such a way as to put patients at ease and let them know you are committed to helping them achieve their treatment goals. For more information on our Credit Management services, email us info@leeannpenicheandassociates.com or call us at (503) 666-8538. We look forward to serving you! Back to Top Scheduling A doctor’s time is valuable and that’s why we want to help your office manage doctor time and create a schedule that works for you and your patients. When you can properly manage the doctor’s time, you can adequately staff each day. Each staff member takes good care of each patient. Your patients are happy because their appointments run on schedule and these happy patients refer friends. Not only that, but with an appropriate schedule, it is easy to identify challenges and resolutions. A doctor is in high demand and his time is usually very limited throughout the day. Efficient use of the doctor’s time will determine the efficiency and effectiveness of an office. If the doctor is needed in two places at once, everyone in the office will feel the increased stress. If a doctor uses this valuable commodity doing other than “doctor only items” the practice cannot reach it’s full potential. Knowing the “doctor time” associated with each procedure allows assistants to plan and direct steady patient flow, thereby optimizing efficiency. This allows the entire practice to deliver extraordinary, complete patient care in a timely manner. Providing patients with timely appointments contributes to happy, satisfied patients and results in increased referrals. Furthermore, with an effective schedule, it is easy to increase production, identify needed changes and allow all team members to go home on time, feeling happy and satisfied. Peniche & Associates is happy to offer scheduling services to help your practice run more efficiently. All it takes is providing us with some basic information about how your office currently operates. Once we’ve compiled the necessary information, we’ll create a schedule that combats your current challenges and allows your practice to be productive and profitable. It’s all about time spent working smarter, not harder, and Peniche & Associates is the key to unlocking your practice potential. For more information on the scheduling services we offer, email us info@leeannpenicheandassociates.com or call us at (503) 666-8538. We look forward to serving you! Back to Top Follow-up To share with you our expertise and enthusiasm, we offer an initial two-day visit with additional two-day follow up visits approximately every three to four months over the course of one year. Our program includes unlimited telephone support, statistical tracking, scripting, marketing and written reports. We are always here to help! Follow up visits will be customized to meet the needs of your individual practice. You may want to focus on these or other areas... Training additional or back-up Treatment Coordinators Developing a Strategic Marketing Plan for target markets Developing or enhancing your existing patient schedule Credit Management with specific goals for healthy ratios Business Development through profit and loss goals, space planning or Practice transitions Clinical training systems Back to Top
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